Frequently Asked Questions
Everything you need to know about your Brick electronics experience.
What kind of warranty comes with my Brick device?
All Brick electronics come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for new orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for 1-2 day delivery within the continental United States.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Do you offer international shipping?
Yes, Brick ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and local customs processing.
Are your products compatible with smart home ecosystems?
Most Brick devices are designed to be ecosystem-agnostic, supporting integration with major platforms including Apple HomeKit, Amazon Alexa, and Google Assistant.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.